From January 2 through January 30, 2026, our phone contact center (866-316-7263) hours are extended to 9:00 am to 7:00 pm ET, Monday through Friday. We are experiencing a higher than usual call volume during this time. You can apply for grants, check your grant balance, check covered medications, renew grants, and manage claims 24/7 through your online portal account at panapply.org.
Disease funds
- Find a disease fund. You can filter by open/closed status, insurance type, and
- Formulary of all medications covered by active funds
- Federal Poverty Level (FPL) guidelines
- How to apply: a guide to everything you need to know and what documents you will need for your application
- PAN portal help: detailed how-to guides to creating an account, applying in the portal, wait lists, and more.
- How to check your balance
- Sign up for FundFinder to get email or text alerts when a fund opens
Verify information
Activate your debit card
- Activate your PAN debit card *this is only for transportation grants
- Spending limits and what’s covered by your debit card
PAN portal
DMR Form
- Download the Direct Member Reimbursement Form (DMRF)
- How to submit your reimbursement
- Upload reimbursement documents online
Pharmacy and provider claims
- Upload claims documents online
- Rx Group Numbers list
- Denied claims reasons and other help
- Guides to pharmacy claims and provider claims
Contact us
- Contact us by phone: 1-866-316-7263.
- Call center hours: Monday through Friday, 9 a.m. to 5:30 p.m. ET. Note: hours extended to 9 a.m. to 7 p.m. ET for the month of January 2026. We are experiencing a high volume of calls and wait times may be longer.